FAQ

The Company

What is 1Sale?

1Sale is the 1 stop shop for the best deals on items consumers truly want and need. Built solely off the power of spectacular discounts, 1Sale has delighted its consumers with high quality jewelry, electronics, housewares and more since its founding in 2007.

1Sale has become the destination for those who seek great prices and just as importantly, those who enjoy casual shopping for fun. Now, 1Sale is looking to position itself for the future by building a service-centric brand dedicated to keeping its customers excited, loyal, and constantly surprised by what they find, at prices that make purchasing a no brainer.

How it Works

Daily Deals, Hot Deals, and 1Sale Deals

Daily Deals are exclusive deals we curate daily just for our 1Sale Fans. These deals are posted at 12:00 AM (EST) and generally last for a 24 hour period, or while the quantity lasts. You snooze you lose. If it was a popular item, it just might be featured again….so stay tuned.

Hot Deals are the hottest deals from around the web. They run until the retailer’s stock has depleted or the pricing has increased. Be sure to check back often for truly triumphant finds.

1Sale deals are handpicked products backed by the power of our support and fulfillment team. Every point of this shopping experience, from payment to delivery, customer service and purchase follow-up will be through, exclusively, your friends at 1Sale.

Sell offs feature a newbdeal every 30 minutes for 30 minutes, quantities are limited and these deals go fast.

I like a deal – how do I get it?

Just click on the “Click Here For Deal” button or link and you will be redirected to the retailer’s website. There you will be able to add the product to your cart and complete your purchase.

If you see an ‘Add to Cart’ button, you’ve reached a 1Sale Deal. You can complete your purchase on our site.

What condition are products in?

The items we showcase on 1Sale are either new, refurbished, or pre-owned which allows for even greater savings. We try our best to note the item’s condition in the title if it is anything other than “New”. If you don’t see the condition or are unsure, the retailer’s website will most likely have the condition of the item listed on their site.

How is the List Price determined?

The List Value is a price that 1Sale.com found that the same or a comparable product would go for at other retailers. The List Value generally represents the prevailing price at retail, but doesn’t indicate the lowest price available anywhere.

Do the products featured carry a warranty?

Each retailer carries different warranty policies for different products. While most are covered under a limited warranty, the exact length of the warranty can generally be found on the retailer’s product page.

Helpful Hints for Navigating Our Site

Early bird wins the deal

Deals are posted on the Hot Deals tab sporadically throughout the day, however, new Daily Deals are added each day at 12:00 AM EST.

The deals on 1Sale.com are time sensitive and all items are sold on a first come, first served basis.

Join our Community

Social media is also a great way for us to connect with you on a personal, fun level while providing you exclusive deals, sweepstakes, contests, and more. Visit us on: FacebookTwitter, Pinterest.

Check back every day

Join the half a million people that make 1Sale.com a daily stop. Visiting our site each day is a great way to ensure you don’t miss out on that unbeatable deal you’ve been looking for!

Payment

What payment options do I have?

For 1Sale Deals, we accept all major credit cards, PayPal, and Amazon Pay.

For all other deals, 1Sale does not process payments. All payments occur on the retailer’s website. Each retailer may accept different forms of payment. Most accept PayPal, American Express, Master Card, Visa and Discover.

How can I check my order status?

To check the status of a 1Sale order, login to your Account or and click on the order number or click on the ‘View Your Order’ button in your purchase confirmation email.

If your purchase is made on another retailer’s website, we do not have access to your order. You can check your order history by visiting the website of the retailer you purchased from. Feel free to contact us via [email protected] if you need further assistance.

Can I cancel my order?

1Sale deals may be cancelled prior to shipping. However, due to our expedited shipping timeframes, there is a narrow window in which your order may successfully be cancelled. To cancel a deal please contact [email protected] and include your order number and reason for cancellation.

If your purchase was made on another retailer’s website, we cannot guarantee the ability to change or cancel an order once it has been placed. Please contact the retailer immediately to request a cancellation.

Why do I have duplicate charges on my credit/debit card?

If you purchased a 1Sale Deal on our website and see a duplicate charge, please contact [email protected] and include your order number.

If your purchase was made on another retailer’s website, please remember 1Sale did not process your payment. All payments occur on the retailer’s website. Therefore we have limited knowledge as to the charges themselves.

NOTE: The most common cause of duplicate charges on a card will occur when clicking the “confirm” or “purchase” button more than once. If you see more than one charge on your card, check your order history on the retailer’s website. If you do not see more than one order listed, the second charge is what is known as a “Verification Hold”.

Most “Verification Holds”, or AVS, occur when a bank or credit card company’s files list an old address on your account. When this happens, the bank often puts a hold on the card, which should be released within 3-5 business days.

How can I pay fora deal with my prepaid debit card?

Most retailers requires a verified U.S. billing address. By default, most prepaid cards do not have an address associated with them. You must contact your card provider to add a verified address to your prepaid card. The number to call to associate your address with your card is typically located on the back of the card.

Shipping

What are my shipping options? Where do you ship to?

The shipping options vary depending on the deal. For other retailer’s deals, please see the retailer’s website for additional information.

How long will it take to receive a shipment?

The amount of time it takes to ship an item can vary for each deal.

Generally, the estimated shipping time can be found on the retailer’s product page or during the checkout process.

For deals fulfilled by 1Sale, the estimated delivery time is 3-6 business days.

How do I ship to an address other than my billing address?

Certain retailer’s require the Ship To Address be the same as the Billing Address. In those cases PayPal would be your best bet.

My package is missing

Got home and your package was missing? Check with your neighbors and anyone who may have received the package on your behalf. If you cannot locate it, please contact the retailer directly for assistance.

If you purchased a 1Sale Deal, please see our section on Lost or Stolen packages.

How long does it take for a refund to show on my account?

This depends on the retailer you purchased from. As a general rule, once a refund has been issued you should see it reflected on your account within 3-5 business days. If 5 business days have past and you do not see the refund reflected on your account, we suggest you contact the retailer directly for further assistance.

Returns

Please see our Return Policy for questions regarding returns.

Support

I have not received a response from the 1Sale.com Customer Service team.

Response time varies based on volume and may take up to 3 business days. Please check your spam folder as our reply may be redirected there.

To prevent our emails from going to your spam folder, please add [email protected] AND [email protected] to your contact list to ensure that you receive our response. We answer every email we receive, so please ensure that you check the same email account you used to contact us.

Other

I’m a wholesaler/retailer, can I buy from or sell to you in bulk?

1Sale no longer buys or sells products. However, if you’d like to offer your product to our 1Sale Community please fill out the Contact Us form on our site and a 1Sale Representative will get you started.

I have a product you may be interested in selling, whom do I contact?

Looking to join the team of happy 1Sale Partners? Send us a message using the Contact Us form on our site and a 1Sale Representative will get back to you. We can’t wait to help you get your product in front of our millions of 1Sale Fans!

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